The actual itmes are the same as photos on site,you will receive what you see online,Compare with original,some bags,you will find the hardware color is not so lighter,if you do not check it more clearly ,you can not find the difference,if you can not accept this,please order enojoy from office site
We are very fair and reasonable with our clients, and we hope that our clients will also be fair and reasonable.
We will only accept refunds/exchange if the replica product is damaged, defective, or not as ordered. If this happen, you may choose to have an exchange (we’ll send a new item to you) or refund the payment that we’ve received from you (minus the transfer fees incurred from the refund process) through our own chosen refund method.
For refunds, it will take 24-72 working hours to be processed once we have received the product back and you have given your refund details.
If your product comes with a box, and the box is damaged/dented upon you receiving it, we will not be responsible and won’t accept any request for exchange/refund as the damage/dent on the box is beyond our control. Please understand that the brand box are very fragile/soft, and no shipping courier (DHL/FEDEX/EMS) will insure a box or be responsible for damage/dent on boxes during international shipping.
We will not accept returns/refunds/exchange, if you simply change your mind about your order.
We encourage you to consult our customer service to make sure you make the right choice before ordering a specific size, style or color.
For belts, please take note that we follow the size from the authentic product brand itself. So we recommend you to try the item out at the authentic boutique to get an accurate sizing, as we will not be responsible if the size you ordered is wrong.
If you’re looking to return a damaged, faulty or incorrect item, please get in touch so we can get this sorted for you.
PurseMall reserves the right to solely define and limit, refuse, and/or reject returns/refunds from customers at any time due to:
Similarly, LuxuryTastic reserves the right to refuse service to any customer or entity, due to similar actions as noted above.
Wardrobing & Excessive Returns
Our Customer Protection Team also handles situations in which a customer return history may be indicative of fraudulent activity or wardrobing. In these situations, the Customer Protection Team will reach out to discuss the situation and work with you to either resolve the issue or determine if we need to refuse service going forward. While we never want to reject a customer, we must ensure the safety, welfare, and comfort of all customers across the globe.
Exchanges/Refunds Due To Reasons That Are Not Our Fault
After you’ve received your order, if you want to exchange a product for reasons that are not due to our fault, there will be a restocking fee of 30% and you will have to pay for shipping fees (shipping back to us, and for us to ship the replacement to you).
This applies the same even before you receive the product. If you’ve paid for an order and you will like to exchange or refund, you have to inform us within 12 hours of payment. If you request to exchange after 12hours, there will be a restocking fee of 30% too. This is because we do not keep any ready stocks, and all our products are manufactured after receiving payment for your order.
Exchanges will only be done once we have received your product. It is your responsibility until we receive your return package. We will not be liable if the return package is lost or damaged before it reaches us.